Need Admin Approval Error When Trying To Connect Microsoft Account

When connecting a Microsoft 365 (Outlook) mailbox to the Email Sync feature in PropertyME Grow CRM, you may see the "Need admin approval" error.

This article will guide you through resolving the "Need admin approval" error.

What Causes This Error?

This error occurs when your Microsoft 365 account is set up so that only a global or application administrator can authorise third-party apps. When a standard user tries to connect to Email Sync, Microsoft blocks the request and shows the “Need admin approval” error.

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Resolve The "Need Admin Approval" Error

These steps need to be done by your Microsoft365 Administrator

1. Go to https://entra.microsoft.com/
2. Access the "User consent settings" secction.
3. Ensure the "Allow user consent for apps - All users can consent for any app to access the organization's data." option is selected.
4. Click Save.

Please see the Microsoft "Configure user consent in Microsoft Entra admin center" article for more detailed steps.

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