Listing Isn't Appearing Or Updating On My Website

Depending on how your website is hosted (either by us or somewhere else), this will dictate the steps you must take to troubleshoot and resolve why a listing isn't appearing or updating on your website.

This article will guide you through troubleshooting why a listing isn't appearing on your website (whether it's hosted by us or elsewhere).

Hosted By Us

Ensure the Show on Website toggle is switched on for your website in the Portals tab. To check this:

1. From within the listing, click the Portals tab.
2. Enable the "Show on Website" button next to your website.

If the listing still isn’t appearing, contact our support team, and we’ll investigate it for you.

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Hosted Elsewhere

Confirm that the listing has been successfully pushed to your external website. To do this:

1. From within the listing, click the Portals tab.
2. Check the status next to your website. 
   • It should display Successful.

If the status shows Successful, contact our support team so we can check for any issues on our end. 

If everything appears correct, you will then need to follow up with your web developer.

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