Listing Not Appear On A Portal

When you push a listing from the CRM to a portal, the information is sent through an FTP feed. In most cases, the listing appears on the portal shortly after the push, but delays can occur due to portal processing speed, network traffic, or server load.

This article will guide you through troubleshooting a listing not appearing on a portal.

1. Check The Push Status

After you push a listing, the CRM will show a status for each portal.

1. From within the listing, click Portals.
2. Hover your cursor over the portal name to view the status.

You should see Successful if the listing was sent correctly.

If the status is successful but the listing still isn’t appearing on the portal, contact our support team so we can check for any hidden errors.

Back to top ^

2. Look For Portal Errors

If the status shows Portal Error (usually highlighted in red), it means the portal rejected the listing. Common reasons include:

• Missing description
• Missing images
• Invalid or incomplete listing details

The error message will explain what needs to be fixed. Once corrected, return to the Portals tab and click Push Now to resend the listing.

If you’re unsure what the error means, our support team can help.

Back to top ^

3. Grow CRM Shows Success, But The Portal Doesn’t

If we confirm the listing was pushed successfully, and no errors appear on our side, the issue may be with the portal itself. In this case, it’s best to contact the portal directly to check for:

• Subscription issues
• Portal-side delays
• Account or feed restrictions

Back to top ^